for your safety
Emergency Services
The Village at Castle Pines maintains its own in-house Emergency Services department, which supplements the services provided by Douglas County and South Metro Fire Rescue Authority. Castle Pines Emergency Services (CPES) is responsible for providing Safety, Security, and Service to the residents and visitors of the Village at Castle Pines.
Funded by homeowner assessments, CPES is staffed 24/7, including holidays. CPES dispatch and administrative offices are located in the CPHA building.
Vehicle RFID and Fitness Center Access Cards – RFID for gate access and Access Cards to enter the Village Lake Fitness Center can be purchased at the CPES window in the Homes Association office. RFIDs are installed in your vehicle(s) by an ES Dispatch officer. Learn more about RFID fees, required documentation, and hours of sale.
Alarm/Fire Monitoring – Emergency Services monitors all alarm systems and coordinates the appropriate response to all alarms. In conjunction with CPES officers, your alarm system provides a high level of security. Your home alarm system needs a working landline to be operable. Notify Emergency Services before the initiation of any testing. CPES Alarm and Fire Monitoring service
Documentation for your Homeowner’s Insurance – If your insurance provider has requested documentation that your home has alarm monitoring, please contact dispatch, and we can provide you with a letter.
Covenant Enforcement – At the direction of the Homes Association, Emergency Services helps to monitor the Village for covenant violations. Please visit the Covenant Enforcement page to view the Rules and Regulations.
Covenant Enforcement
Traffic Safety & Parking – Our team monitors traffic and parking in the Village. Please be cautious and aware as you drive through the Village and follow the posted speed limits. In most areas, the Village speed limit is 25 mph. It is the policy of Emergency Services to remain visible at all times when conducting speed monitoring activities. Read more on Traffic Patrol. Overnight parking is prohibited in the Village. Residents that need overnight parking in an unforeseen circumstances or for driveway resurfacing must first create a parking plan.
Home Vacation Monitoring – Having an officer regularly visit your home while you are away can give you great peace of mind. Residents need to fill out and submit a Vacation Check Request Form. Learn more about the Home Vacation Monitoring service or by contacting ES at 303-688-6447.
Moving In and Out of the Village – Many streets within the Village will not accommodate moving vans in front of residences and may require shuttle trucks. Overnight parking on street is not allowed. Approved moving hours are 7:00 a.m. to 6:00 p.m., Monday through Saturday. No moving trucks are allowed on Sundays or Holidays. Prior approval must be obtained from Emergency Services for all moving trucks coming into the Village at least 72 hours before the move and must be escorted by an ES Officer. For assistance please get in touch with Emergency Services.
Moving Van Authorization Form
Wildlife – It is the policy of the Homes Association not to remove, destroy or otherwise interfere with the natural environment and wildlife within our community. Please contact dispatch, and they can connect you with the Division of Wildlife to handle most wildlife-related problems. The Wildlife Committee also provides a hotline for all residents to ask questions or report wildlife issues: 303-952-0932. To learn more about the wildlife in our community, visit the Wildlife Committee’s page.
Vehicle Assistance – We can help with minor vehicle problems, such as a jump start, roadside safety, and courtesy rides. Call ES dispatch for assistance.
Courtesy Rides – ES patrol officers will provide courtesy rides within the Village should you be concerned that you are unable to drive yourself safely home. Call ES dispatch at 303-688-6447. We will be there with fast, friendly service anywhere in the Village.
General Assistance – Village Emergency Services officers often can assist in solving minor problems with alarm systems, shutting off the water, gas, etc.
Contact Us
Office: 303-688- 6447
Gate Clearance: 303-688-6446
After Hours and on Weekends
Contact Dispatch at 303-688-6447
Fax: 303-688-4992