Guest Clearance &
The Village at Castle Pines is a gated community. You must clear your guests through the dwellingLIVE free app or call Emergency Services Dispatch at 303-688-6447 for all guests and/or service personnel before their arrival. Calling in advance allows them prompt access to your home. Access may be denied if you fail to clear your guest(s) in advance and the gate officer is unable to contact you upon the guest’s arrival at the gate. Adherence to this system is important to maintain the security and safety of the Village.
Residents are encouraged to use the dwellingLIVE website or app for guest clearance and to obtain access codes for their guest(s). An Access Code is a 4-digit number that can be obtained by logging on to the dwellingLIVE website or by calling ES Dispatch at 303-688-6447. The dwellingLIVE Access Control system allows residents to quickly and easily add guests and service providers that will be visiting their home, obtain Access Codes for visitors to enter through a gate after hours, and to update resident contact information – all from the convenience of your home computer or smartphone. Residents will still have the capability of calling ES for guest access; however, using utilizing the dwellingLIVE website will eliminate waiting during peak periods when calling Dispatch.
Clear guests in advance to avoid long lines and delays at the gates for both guests and visitors. ES recommends clearing your visitors through dwellingLIVE at least 30 minutes in advance of their arrival or as soon as you know when they are coming, even several days in advance. Please make sure your guests know your full name and address – this will enable the gate officer to quickly identify and locate your guest clearance permissions and get your guests through the gates faster.
Gate Clearance Options
The following options can be accomplished by obtained on the dwellingLIVE website, mobile app or by calling Emergency Services Dispatch at 303-688-6447. Access Codes are required for entrance through a non-staffed gate or after hours.
- Clearance for a one-time visit per guest
- Clearance for a “temporary” guest to enter the gates throughout the day
- Permanent clearance for family and friends
- Clearance for an event/party for multiple guests
- Clearance for a service provider or contractor for the duration of service only
Service providers that visit your home three or more times a week may receive a transponder for their vehicle. This transponder will only be active for six months at a time and will only allow entry through the gate that is on the same side of the Village as the resident’s home. Access cards are not sold to non-residents. The resident must come in with the service provider to the ES office to purchase a transponder; the service provider must bring their vehicle, vehicle registration, driver’s license, and proof of insurance. Residents will be required to fill out the Service Provider Transponder Form.
Policy Regarding Deliveries, Contractors, and Moving Vans
All contractors, service providers, moving vans and oversize delivery vehicles are allowed in the Village between the hours of 7:00 am and 6:00 pm Monday through Saturday. Such services are prohibited on Sundays and the following national holidays: New Year’s Day, Easter Sunday, Memorial Day, Fourth of July, Labor Day, Thanksgiving and Christmas. Exceptions may be made for delivery of interior household items or interior work before the hour of 7:00 am and after 6:00 pm Monday through Saturday and on Sunday which does not create exterior noise or disruption upon approval of Emergency Services. Such services are prohibited on the recognized national holidays listed above. Exceptions will be made in cases of emergency repairs (i.e. water leaks, electrical problems, loss of phone service, etc.) upon approval of Emergency Services.
Guest and Contractor Parking
The Village at Castle Pines was envisioned as a mountain community with winding “country” roads surrounded by natural landscape and wooded forests. Parking alongside the roadway is a danger to other vehicles, a hazard for snowplows, and can prevent emergency service vehicles from reaching your home. The CPHA covenants prohibit all roadside parking within the Village.
If you are planning on having a party or event at your home that will require guests to park alongside the roadway you are required per the CPHA Covenants to submit a Special Event Parking Plan to Emergency Services for approval at least 72 hours in advance of the event. If you have questions or need to have a parking plan approved please contact the ES Administrator at 303-952-0924 or by email: [email protected].